Little World Safaris Terms and Conditions

TERMS & CONDITIONS LITTLE WORLD SAFARIS

  1. Booking your Tour
    a) Your contract in respect of your Tour is made with Little world Safaris (‘the
    Company‘), registered in Kenya and all bookings are subject to these terms and
    conditions.
    b) All communications by the Company in relation to your Tour will be sent to the
    address stated on the booking form.
    c) All bookings must be made through an authorized representative of the
    Company. At the time of booking the Company booking form must be completed
    and submitted together with a deposit of 50% of the total cost of the booking.
    d) Receipt of the deposit and booking form by the Company does neither
    guarantee nor imply confirmation of the booking. No booking shall be confirmed
    until the Company issues a written notice. The Company reserves the right to
    refuse a booking without giving any reason and shall in that event return any
    deposit received.
    e) Your Tour must be paid in full at least 20 days before the departure date. If
    payment is not received by the due date, the Company reserves the right to
    cancel the booking and retain the deposit. The person who signs the booking form
    guarantees payment of the total amount shown on the booking form in
    accordance with these conditions. It is the responsibility of the signatory to
    ensure the Company receives payment in full by the due date. No reminders will
    be sent.
    f) If you book within 20 days of your departure date payment must be made in full
    at the time of booking.
    g) All special requests, such as dietary requirements, should be noted on the
    booking form.
    h) The Company will provide the service as set out and confirmed in writing.
  2. Price Policy
    a) The Company is under no obligation to furnish a breakdown of the costs
    involved in a Tour.
    b) The Company reserves the right to notify you of any increase in price before
    accepting your booking.
    c) After a Confirmation Invoice has been issued, unless you choose to pay for your
    Tour in full at the time of booking, the price of your Tour is subject to the
    possibilities of surcharges in certain limited circumstances. However, a surcharge
    will only be levied to allow for variations in transportation cost, including cost of
    fuel, increase in normal published airfares, taxes or fees chargeable for services
    such as landing taxes at airports, the exchange rate applied to the particular
    package or if the government or regulatory body introduce an increase of taxes.
    Even then, the Company will absorb an amount equal to 2% of your Tour price
    (excluding insurance premiums and amendment charges) before passing on any
    surcharge to you. Only amounts in excess of this 2% will be surcharged.
    Surcharges will be notified by a revised Confirmation Invoice sent to you.
    d) If a surcharge would increase the total Tour price shown on your original
    Confirmation Invoice by 10% or more, you may cancel your booking within 14
    days of the date of issue of the revised Invoice and obtain a full refund of all
    payments made to the Company and any amendment charges previously incurred.
    e) Optionally, you may choose to pay for your Tour in full at the time of booking,
    in which case your Tour price will be fixed at the cost quoted by the Company at
    the time. To qualify for this benefit you should return the Confirmation Invoice to
    the Company with full payment to reach the Company within 7 days of the date
    printed on the Confirmation Invoice.
    f) The financial commitments offered above by the Company mean that the
    Company is not able to reduce the Tour.
  3. Cancellation and Changes by the Company
    a) Occasionally it may be deemed necessary to make changes to your Tour and the Company
    reserves the right to do so at any time, and you will be notified of any changes at the earliest
    possible opportunity. If a major change to your tour is necessary, providing it does not arise
    from circumstances beyond the Company’s control, you may choose (i) to accept the change of
    arrangements (ii) to purchase another Tour from us or (iii) to cancel your Tour. Compensation
    may be payable in cases of major change as detailed below.
    b) No compensation will be payable for minor changes. Minor changes include minimal changes
    to departure and arrival times, changes to the type of aircraft used and restaurant and
    accommodation changes to a comparable or superior standard.
    c) Major changes include cancellation, changes to your airport, delays in departure or return by
    more than 12 hours and accommodation changes to an inferior standard of accommodation.
    d) Compensation will not be paid for changes or cancellations caused by Acts of God (Force
    Majeure), war, threat of war, riot, civil strike, industrial dispute, terrorist activity, natural or
    man-made disaster, fire, technical problems to transport, closure or congestion of airports,
    strikes or other industrial action, adverse weather conditions or any other event beyond the
    Company’s control. It is essential that you take out adequate travel insurance.
    e) The Company reserve the right to cancel your Tour at any time before the date of departure,
    even after a confirmation notice has been sent. If your Tour is cancelled the Company will
    refund in full the money you have already paid. No compensation will be payable.
    f) Transportation is subject to the conditions of carriage of the carrier, some of which may limit
    or exclude liability. These conditions are often the subject of international agreement between
    countries and copies of the conditions, which apply to your Tour journey, will normally be
    found on the carrier’s tickets.
    g) If you fail to pay the balance of the Tour price at least 20 days before departure, the
    Company will treat the booking as cancelled and levy the cancellation charges set out below
    h) The company also has the right to refuse any person as a member of the tour, if in their
    opinion that person could endanger the health, safety and enjoyment of others on the tour. In
    any of the events mentioned above, the company’s sole liability and the client’s sole remedy
    will be limited to a refund of any monies paid, less the amount for services already utilized plus
    administrative fees.
  4. Cancellation and Changes by You
    a) You may cancel your Tour at any time providing you notify the Company in writing. The
    following charges will be levied on any cancellation:
    20 days or more 50% of Deposit
    15 – 30 days 100% of Deposit
    8 – 15 days 80% of Tour Cost
    1 – 7 days 100% of Tour Cost
    b) After the itinerary is confirmed, the client is permitted free of administration charges one set
    of amendments, though will be liable for any added cost this may add to the tour, including
    airline charges, hotels etc. Any further modifications, which are instigated by the client, will
    incur a charge of Ksh 2500 due to communication and administration expenses that may have
    incurred.
  5. Our Responsibilities
    a) The Company does not own or manage the aircraft, accommodation, restaurants and other
    facilities used in conjunction with the tours arranged. While the Company has exercised care in
    selecting providers of travel, accommodation, restaurants and other facilities, the Company
    have not had the opportunity to inspect and do not represent that such aircraft,
    accommodation, restaurants, and other facilities and services have been inspected.
    b) The Company is not responsible if you or any member of your party suffer death, illness or
    injury as a result of any failure to perform or improper performance of any part of our contract
    with you where such failure is attributable to (i) the acts and/or omissions of any member of
    the party, or (ii) those of a third party not connected with the provision of your Tour, or (iii) an
    event which neither the Company or the service provider could have foreseen or prevented
    even with due care.
    c) Should any member of your party suffer illness, injury or death through misadventure arising
    out of an activity, which does not form part of the Tour the Company has arranged for you the
    Company cannot accept liability. The Company will offer general assistance where appropriate.
    d) The Company regret that no refund will be made on unused tickets where travel, sporting
    event or other types of ticket, unless a refund can be obtained from the carrier or provider.
  6. Your Responsibilities
    a) You are responsible for arranging your own travel insurance, though an
    appropriate policy can be incorporated into your tour package. Details of all
    insurance policies held by each member of your party must be provided on the
    booking form.Please ensure that your insurance cover applies to the specific
    activities you are booking and which are confirmed on the Confirmation Invoice.
    b) Each member of the party must have a valid passport, visas and all necessary
    documentation for the countries they are touring. The Company accept no
    responsibility for any delay or expense should your documents not be in order.
    c) You are responsible for checking-in for flights at the correct time and for
    presenting yourself to take up all pre-booked components of your Tour. The
    Company cannot accept responsibility for clients missing flights as a result of late
    check-ins and no credit or refunds will be given if you fail to take up any
    component of your Tour. No credit of refunds will be given for lost, mislaid or
    destroyed travel documents.
    d) By booking a Tour with the Company you undertake to behave in an orderly
    manner and not to disrupt the enjoyment of others on Tour with you nor to do
    anything to bring the reputation of the Company into disrepute. If you breach this
    clause your Tour will be terminated with immediate effect and the Company will
    have no further contractual obligation to you. The Company will be entitled to
    recover from the offending party and/or the person who signed the booking form
    compensation for any damage caused.
    e) It is the responsibility of the person who signs the Booking Form to disclose any
    pre-existing medical conditions that members of their party may have.
    f) All equipment and personal effects shall be all times and in all circumstances at
    the owner’s risk. The Company cannot accept responsibility for any loss or
    damage or delay to your luggage or effects unless directly caused by the
    negligence of one of our representatives.
  7. Smoking
    The Company forbids smoking in any vehicle operated by the Company. Frequent stops can be arranged
    for those who desire to smoke. All accommodation will be reserved with non-smoking rooms, unless the
    client specifically requires a smoking room. Confirmation is depending on hotel availability.
  8. Waiver
    The Company will undertake to ensure the safety of the client throughout the tour, however aspects of
    each particular tour may not be without an element of danger. Clients should be prepared to sign a
    ‘Waiver of Responsibility’ form before they begin their tour. This form is an understanding that all clients
    need to exercise judgment and care at all times to ensure their own safety and that of their fellow
    tourists.
  9. Disclaimer
    The Company has made all reasonable efforts to check the accuracy of the information contained in our
    website. The Company cannot however accept any responsibility for any errors or omissions that may
    appear in this site.
  10. Complaints
    a) If you have a problem during your tour, please inform the relevant airline, hotel, local agent of other
    suppliers immediately so that they can endeavor to put things right. If you cannot resolve the problems,
    you must contact the Company office so that they are given an opportunity to help.In the unlikely event
    that a complaint cannot be resolved at the time, you should write to the Company within 20 days of
    returning home, giving your original booking reference number and all other relevant information. If you
    fail to take any of these steps you will hinder the Company’s ability to put any problem right and/or
    investigate it fully and any right you have to receive compensation will be reduced or completely
    invalidated.
    b) Any dispute that may arise will be governed by Kenyan law and both parties shall submit to the
    jurisdiction of the Kenyan Courts.
    c) All information given by the Company whether in writing or orally is to the best of the Company’s
    knowledge and believed correct at the time given and is given in good faith. The booking conditions shall
    take precedence over any other warranty or condition that may have been given.
  11. Data Protection Act
    It may be necessary for the Company to ask you for certain personal information. Examples of this
    would be dietary requirements, disability/medical or religious information etc. This information will be
    kept confidential by the Company and is available to you to inspect during the Company’s normal
    working hours. It will be passed to the suppliers, if it is necessary for them to know this information in
    order to fulfill the Company’s contract to you